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East Coast Car Rentals

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Overview

25 ELKHORN AVENUE Gold Coast, Surfers Paradise, Queensland 4217

As Australia's sixth busiest Airport in 2007, Coolangatta is becoming increasingly busier for car rental. Our branch is conveniently located to both the Airport and local accommodation and we are happy to offer a free courtesy shuttle for customers.

t: view phone(07) 5592 0444

f: view fax(07) 5570 3098

w: eastcoastcarrentals.com.au

Description

Vehicle Collection
How do I pick up and drop off my rental car at the Airport and is this FREE?

Our free courtesy shuttle greets all customers at their terminal upon arrival and returns them on departure. Our strategically located offices at Brisbane Airport, Gold Coast Airport (Coolangatta Airport), Melbourne Airport and Cairns are just a short ride from the Airports. Being a "Licensed Off-Airport Car Rental Company" your rental is NOT subject to Airport levies or fees. Whether your flight is early or delayed, our prompt collection service will have you in your rental car and on your way.

Collection Locations & Instructions
# Brisbane Domestic Airport Terminal
# Brisbane International Airport Terminal
# Cairns Domestic Airport Terminal
# Cairns International Airport Terminal
# Gold Coast Airport Terminal
# Melbourne Airport Terminal
# Melbourne Airport - After Hours Collections
# Sunshine Coast Airport Terminal

Arrivals - Customers are asked to contact the rental office once all luggage is collected. Our courtesy shuttle will greet you soon after at a designated meeting point, located just outside the arrival terminals. A short ride back to our depot to complete Rental formalities and you are on your way. A nominal fee of $33 will apply for Rentals outside shuttle times listed below. Express Check In now available.

Brisbane Airport office hours : 0700 to 2200 , 7 days *
Gold Coast Airport (Coolangatta) office hours : 0700 to 2000 (Monday ~ Saturday) , 0700 to 1800 (Sunday) *
Cairns Airport office hours : 0700 to 1800 , 7 days *
Melbourne Airport office hours : 0700 to 2000 , 7 days *
* Please Note:- Our last courtesy transfer is 30 minutes prior to close of business. All after hour rentals must complete the Express Check-In form. For all out of hours arrivals please ensure sufficient funds are available to pay the rental in full. In all instances, PRW package will be added automatically to out of hours rentals. We are closed on Christmas Day and New Years Day.)

Departures - Customers are asked to allow ample time for vehicle check-in, and return transfers from our office to the departure terminal. Suggested times for rental return is at least 180 minutes prior to flight of all departure. Return transfers are first come - first serve basis, and leave regularly during the above times. Customers departing on early flights are advised to check-in to their flight, prior to returning the rental vehicle by 0700.

Secure After hours Airport Parking facilities are available @ $33, for returns outside the times listed above. Unavoidable delays may also occur during peak periods. Express Check In now available.
Can I have the Rental vehicle delivered to my hotel or local accommodation?

We offer a FREE courtesy shuttle that will collect and return you from your local accommodation and transfer you to our local rental office. This can be arranged simply by notifying the Rental Office 30 minutes prior to collection with your local address details. Subject to conditions, peak seasons, time of day and staff availability. Rental Office details available on "Confirmation" email.
i>Please note: Our serviced area is within the local proximity of the office. Please check in advance if you are unsure whether you accommodation falls within that area.
Can I collect a rental at one location and return it to another?

Relocation between offices is possible and subject to a nominal relocating fee. Online quotes will calculate a relocation fee between offices (where applicable). Please note for One-Way Rentals between locations a nominal daily rate surcharge of + $10 per day will apply. Subject also to minimum rental and availability. Please contact our Reservations team for availability and rates.
What do I need to bring with me to the counter to rent a car?

All hirers must provide a current valid drivers license and valid credit card in the same name as well as the Booking Confirmation email to assist us on your arrival. Any discounts, coupons, or other promotional material must be presented upon arrival.


Vehicle Use & Conditions
Where am I permitted to drive?

Brisbane/Gold Coast Rentals Area of Use (mainland only)-
Bundaberg - Hervey Bay – Sunshine Coast - Brisbane – Gold Coast – Byron Bay - Ballina - Coffs Harbour – Toowoomba.
Area Map - Brisbane and Gold Coast

Cairns Rentals Area of Use (mainland only)-
Cooktown - Cape Tribulation – Daintree – Port Douglas – Palm Cove – Cairns – Mission Beach – Innisifail - Townsville.
Area map - Cairns

Melbourne Rentals Area of Use (mainland only)-
All area covered by the state of Victoria (except snow zones).

Sydney Rentals Area of Use (mainland only)-
Port Macquarie - Tamworth - Muswellbrook - Bathurst - Canberra - Batemans Bay.
Area map - Sydney
Important Information About Toll Roads

Your planned route may involve travel along roads that have mandatory Tolls. Many of these roads no longer have payment booths and require the vehicle to have a prepaid E-Toll, Breeze or Go-via Tag.
To learn more about which roads have Toll's please visit these maps for SE QLD, Victoria
or Australia Wide
To learn more about how to prepay tolls visit Queensland Motorways or for Victoria Citylink
Am I able to drive outside the "Areas of Use"?

Our heavily discounted rates do not reflect the type of use for Rentals travelling beyond our "Area of Use" (Brisbane / Gold Coast, Cairns or Sydney). A "User Pays" policy allows us to maintain the lowest rates for the majority of our customers travelling within our "Area of Use". Rentals outside the area are permitted with prior approval and will attract a daily surcharge of $10 per day for the duration of the hire. Subject to a minimum rental and other conditions.
We have more information on distances between major Cities and Towns, things to see and do and general safety topics in our Driver Information section.
Inter-office relocations may be subject to minimum rental periods and availability. Please email or call our reservations team for an individual all-inclusive package.
Do I have to return with full tank of fuel?

We ask all customers to return fuel to original starting level at commencement of rental. We are unable to offer credit or refunds for returns with excess fuel.
Do we receive FREE Street Directories/Maps?

We provide courtesy Tourist Maps, upon request, for all our rentals. For those customers who need accurate directions, we recommend choosing to rent a GPS unit for a nominal daily charge.
What age do I have to be to rent a vehicle?

All drivers 25yo – 80yo. Drivers aged 21yo to 24yo are permitted to hire and subject to an age surcharge of $8.80 per day. We are unable to hire to drivers under 21yo and/or Provisional License holders.
Can I rent a vehicle with a restricted licence?

Drivers who hold a valid Provisional Licence (P Plate) may rent from East Coast Car Rentals under the following provisions;
# The customer must provide a ‘P Plate’ for display on the vehicle.
# The customer must accept the full PRW options.
# The contract will include any under 25 yr surcharge, if applicable.
# The customer will abide by the terms of the rental contract as well as those restrictions associated with the licence.

Learner Drivers (L Plate) are not permitted to rent vehicles with East Coast Car Rentals.
Do I need to have an International Drivers Licence?

If you will be driving for a period that is longer than three (3) months and you need to have an International Drivers Licence. Otherwise, we need a valid licence from your own state/country.
Can anyone other then myself drive the car and how many people can drive?

Only named/nominated drivers whose name appears on the Rental Agreement, or attachments, may drive. Each driver must be listed on the Rental Agreement and must present their drivers license at time of collection. An additional driver/hirer fee of $10 per driver will apply. Age surcharges may also apply. Maximum 4 drivers per rental.
Can I return the car after hours?

Yes, you may return your rental car when our office is closed, if prior arrangements have been made. Detailed maps including drop-off location and instructions on key return will be supplied at the commencement of hire. Nominal Airport Parking fees normally apply. Rental cars may also be returned directly at the rental depot after hours, however the vehicle remains the renters responsibility until such time it has been checked-in by our Rental representative the following day.
How can I guarantee the make and model of the car I prefer?

Our makes and models are suggested and Categorized as accurately as possible, indicated by the majority type in the category. Upon arrival advise the counter representative of your preference and if available we will be more than happy to accommodate. The majority of our fleet is Toyota and between brand new and 2 years in age.
What should I do if I have an accident?

Report the accident to the Police immediately. Ensure all details of any third parties, witnesses and police that attend at the scene are recorded and contact us immediately, or certainly within 24 hours. Do not admit liability. Our staff will assist and advise accordingly.
What if I break down? Do you provide 24 hours Roadside Assistance?

24 hour roadside assistance with RACQ/RACV/NRMA is covered in all rentals. Please note that a 'human error call out' will incur a $60 service fee. For example, keys locked in car, out of fuel or lights left on and battery becoming flat.
Can I tow a trailer or anything else?

Our Ute's are already fitted with tow balls as are some of our 12-seater Commuters and may be used to tow trailers, up to its legal capacity. Should you be wishing to use one of these types of vehicles for towing during your rental period, it is vital that you advise at time of reservations to ensure that the allocated vehicle has the facility. Passenger vehicles can NOT be used to tow or push anything, this forms part of the rental terms and conditions.
Can I take the rental vehicle across waterways and to coastal islands?

Our vehicles may travel to coastal islands and across major rivers on car ferries and transporters provided;
# The customer acknowledges that all insurances are void during the loading, un-loading and travel on said vessels.
# The customer ensures, prior that travel, that intended routes on Islands are on sealed roads only (see Terms of Rental) as vehicles are not permitted for use on gravel roads or sand.
# The customer acknowledges that in addition to damage, loss and costs associated with accident resulting from travel in this manner, recovery costs of the vehicles from remote area’s will also be the liability of the renter.

What are the Car Hire Terms and Conditions?

Please click on the following link (Car Hire and Booking Terms and Conditions) for a copy of our Rental Terms & Conditions.
If I leave the headlights on and run the battery flat, am I covered by Roadside Assistance?

Roadside Assistance will cover the unlikely event of mechanical failure. It does not cover non-mechanical defects such as, lost keys, keys locked in the vehicle, flat battery due to lights being left on etc. Call-out fees apply in these instances.
How am I assured of the vehicles condition?

On Arrival - Quality Fleet management ensures that all vehicles are subject to a full detail and safety check prior to its next rental. As re-assurance to our clients and part of our ongoing commitment to quality control, a visual inspection is jointly completed with the hirer present upon collection. All customers receive a copy of a Vehicle Summary Report on commencement of hire and agree to the vehicles condition. All cars are new and kept in the same condition.

On Departure - On return to the depot, our staff will re-inspect the condition of the vehicle referring to the same signed and agreed “Vehicle Summary Report” (VSR) completed at the commencement of hire. Subject to a satisfactory final inspection, our check-in staff will close and complete your rental.
A closed copy will be supplied on request subject to all charges paid in full.

Opening Hours

MON - SAT: 8am to 5pm
SUN: 8am to 4pm